FAQs

No. Your PMSA Pet Medical Visa® Prepaid Card can only be swiped at veterinary providers and will not work at any other pet-related business establishments.

No. Your PMSA Pet Medical Visa® Prepaid Card can only be swiped at veterinary providers and will not work at any other pet-related business establishments.

The PMSA product account crediting design was constructed for implementation by one of the most renowned actuarial firms in the world today. PMSA account balances can be used to pay for services at veterinarian offices and contain no cash value. The PMSA Pet Medical Visa® Prepaid Card is issued pursuant to a license from Visa® USA Inc.

When your pets’ PMSA account balance reaches its predetermined, account balance cap, you are no longer required to make your full, monthly PMSA contribution and will only be required to pay maintenance fees until your subsequently use your PMSA Pet Medical Visa® Prepaid Card to make a new payment on behalf of one of your pets at your veterinarian’s office. Once this occurs, you will once again make a PMSA account balance contribution the following month in order to build the account balance back up to its predetermined, target account balance cap.

PMSA monthly contribution levels are designed to be flexible in order to accommodate anyone seeking to build a superior savings account for their pets and thereby significantly reduce their pet health care expense obligations by pre-funding their current and future out-of-pocket, pet medical expenses. Pet Medical Savings Account Services (PMSA) offers a variety of different levels of PHSA contribution programs with corresponding target account balance caps ranging from $2,500 all the way up to $20,000 per participating pet owner. The PMSA program is incredibly flexible and provides pet owners with the ability to adjust both their monthly contribution amounts and target caps in order to be able to scale up their PMSA benefits as they see fit. If a PMSA owner wishes to increase their monthly contribution level and its corresponding, target account balance cap, they will be permitted to do so one time per month by calling the PHSA customer service department.

Each primary PMSA owner listed on the account will always be provided with their own personalized PMSA Pet Medical Visa® Prepaid Card, which can be used and swiped at the point of service at veterinarians’ offices to pay for pet medical expenses. You can check your current PMSA account balance anytime so that you know exactly where your account stands either on your Member Portal or by downloading the mobile app.

Yes. Not only can you use your debit card account for multiple pets when you start your plan, but once your pet(s) pass away you can retain your account, continue to contribute and use it automatically for any of your new pet(s) veterinary needs.

Yes. If you as the primary account owner pass away, your benefits will be passed on to your spouse listed on your account and will continue to be maintained until your spouse passes away.

If your PMSA Medical Visa® Prepaid Card does not process for whatever reason with the veterinarian that you use, mail-ins are also available for any prescribed pet medication, vaccinations, exams, surgeries and medical procedures. All you have to do is complete our PMSA Claim Form that you can download from your Member Portal and submit the form to us along with an itemized receipt verifying the cost and the type of procedure that was performed.

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